Delivery Policy
How Much Does it Cost?
A Standard Delivery charge is added to all orders to UK mainland addresses (excluding Northern Ireland, Channel Islands & Eire) and are usually delivered in 1-2 working days. All orders for £200.00 or more will enjoy free shipping with our compliments (excluding Northern Ireland, Channel Islands & Eire). Some products might incur an additional delivery charge, but of course you will be notified before processing your order, after we obtained the quote.
We can arrange for overseas deliveries, however, we will require prior agreement. A delivery charge will then be agreed before the order is processed.
Which Courier do we use?
Orders addressed within the UK mainland are sent by UPS and Royal Mail depending upon the size of your order. You must arrange for someone at your address to be in and sign for the parcel on the expected delivery date.
Where a parcel cannot be delivered, (e.g. no-one at home), you will left a card and you should call to arrange for delivery at another time. UPS Post will only attempt one re-delivery, thereafter you will be required to collect your parcel from the collection depot within 5 days.
If your parcel is not collected within 5 days it will be returned to ICD Ltd. Your credit / debit card will be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to ICD Ltd. Please contact our Customers Services Department for further details
What to do if there is a problem with the delivery:
If the parcel does not arrive when you expect it then please Contact Us. We will contact UPS and Royal Mail and call you back to let you know what's happening within a few hours.
If the goods are damaged upon receipt please contact us within 2 days of delivery.
If you have received an item which has been sent in error, please note that this must be sent back to us. ICD will pay for the delivery of the goods back. If items are not received back within 5 working days, an invoice will be raised and a charge made to the customer’s account. The items must be in the same condition as dispatched.
